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Jun 05, 2025
To stabilize its market presence and better serve customers, BOST has implemented a comprehensive after-sales service plan. This plan includes a structured service system, control of key processes, technical empowerment, and cost optimization strategies — all aimed at helping clients build a competitive edge in the global market.
Core Structure of Press Brake After-Sales Service
Three-Tier Service Response System
| Service Level | Scope | Response Method | Personnel Requirements |
| Headquarters Experts | Complex failures (e.g., CNC system crashes) | Remote diagnostics + emergency dispatch | Engineers with over 10 years of experience |
| Regional Agents | Routine repairs (hydraulics, tooling issues) | On-site service within 48 hours | Local technical teams |
| Customer Self-Service | Basic maintenance (lubrication, parameter adjustments) | Online guidance + operation manuals | Basic training for customer equipment managers |
Global Distribution of Critical Spare Parts
Equipped with globally recognized CNC systems such as DELEM, ESA, CybTouch, etc.
Branded components such as pumps, valve units, and tooling.
Smart Allocation:
We have established service points worldwide. Through intelligent allocation, the system selects the nearest service point to the customer and arranges prompt shipment of spare parts.
Technical After-Sales Services
1. Digital Tool Utilization
Customers can scan a QR code on the equipment using their mobile phones. Headquarters engineers can then mark fault points in real time and assist in resolving after-sales issues remotely.
2. Customer Technical Training
Level 1 (Operators): Safety procedures and daily maintenance
Level 2 (Engineers): Tooling replacement and parameter calibration
3.Training Monetization: A training fee of USD 200/day is charged for non-agency customers.
Future Service Implementation Plan
Pilot Phase (1 Year)
Pilot programs will be launched in five countries: Brazil, Colombia, Mexico, Spain, and Canada. These agents will run the remote maintenance system and set up service branches. Predictive maintenance subscription services will also be promoted at local trade shows.
Deployment Phase
Full deployment of spare parts warehouse systems across all agents
Establishment of customer technical training centers
Optimization Phase
Quarterly service data analysis to dynamically adjust spare parts inventory strategies
Through this service strategy, BOST aims to build long-term partnerships with customers while generating increased value for both BOST and its global agents.
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Talk to our experts and we can help you meet all your product requirements from the beginning. Let us help you with your next project.
